Below you will find some frequently asked questions regarding pet emergencies and your pet’s hospital stay.



Common Emergencies

    For Pet Owners

    • What are the COVID-19 protocols at PESCM?

      The health and safety of our mutual clients and our teams is always a top priority for Ethos Veterinary Health. In light of the developments around COVID-19, we are sharing the guidelines below with our clients, and we would like to make you aware. Thank you for your understanding and cooperation.

      You can always find our latest information about our response to COVID-19 on our blog. We will continue to provide updates as the situation evolves. Please check back for updates.

      For more information on COVID-19, visit the U.S. Centers for Disease Control and Prevention (CDC) website.


      • Wash your hands with soap and water prior to visiting our hospital.
      • Use provided hand sanitizer upon arriving and leaving.
      • Avoid touching your eyes, nose, and mouth.
      • Cover your mouth and nose if you cough or sneeze, using a tissue or the inside of your elbow.
      • Keep a safe social distance (6 feet) between yourself and others when possible.
      • Avoid shaking hands.

      If you are experiencing symptoms of coronavirus disease, i.e. have fever, cough, or shortness of breath, it is critical that you to contact us to discuss your appointment or emergency visit, so that we can discuss how to best proceed. Upon speaking, we may ask you to find someone else to bring your pet to our hospital to receive care.


    • What is a board certified specialist?

      Please read our blog on ‘What is a Board Certified Specialist’ for more information.

      A board certified specialist is an individual with a DVM/VMD and the letters DACV… plus the initials of the area of their study, following their name. To receive board certification they must complete all of the following educational requirements:

      • Receive an undergraduate degree.
      • Complete four years of veterinary school.
      • Receive advanced training during a one-year internship program.
      • Participate in a three-year residency program completing specific training and caseload requirements under the supervision of other board-certified individuals.
      • Conduct research and publish in scientific journals.

      Following this training, candidates must submit a credentials application then pass a rigorous examination evaluating knowledge and training in the specific area of specialization.

      Once all credentials have been met, and the individual passes the exam, the status of board-certified specialist is granted.

    • Do I need a referral to see a specialist?

      We always welcome pet owners seeking advanced medical care for their pet, but we do encourage you to speak with your family veterinarian. Whether a brief outpatient visit or an extended hospital stay, we will keep your family veterinarian updated on your pet’s condition and progress. Communication between all parties is the best recipe for success.