Frequently Asked Questions
Below you will find some frequently asked questions regarding pet emergencies and your pet’s hospital stay.
Video – What to Expect: Process and Steps
Watch this short video to get a quick overview of the steps involved with getting in line for the ER.
Reserve your estimated visit time
If your pet is in stable condition, please fill out the form and reserve your estimated visit time. Visit times are calculated in real-time, and are based on the number of other non-critical patients waiting to be seen.
Please remember this is an estimated time, not an appointment.
We are using a line management service to estimate wait times for non-critical veterinary emergencies. Waiting can be stressful for everybody involved, this service enables you and your pet to wait more comfortably at home. We’ll text you when it’s time to come in, and update you of any changes to your estimated time.
For your safety and ours we are following COVID safety guidelines to limit the spread of the disease. As a result we are not inviting clients into our hospital at this time.
When it’s time
We always treat pets we assess to be in critical condition right away, as a result if a more critical pet arrives close to your estimated visit time, and your pet is in a more stable condition, your estimated visit time may change. We will keep you informed of any changes via text message.
- When you arrive for your visit, please confirm that you are here.
- You will be asked to fill out check-in paperwork.
- Once we receive your completed forms, a technician will assess your pet and either bring him or her in to see a veterinarian, or give you an updated estimate.
Thank you for helping us to do our part to keep our team and your family safe. We appreciate your patience and understanding.
How will I know if my pet is in critical condition?
Below is a list of conditions that may require immediate care. If your pet is experiencing any of these symptoms, please call us and come in right away.
If your pet is assessed to be in stable condition when you arrive, we will add you to our triage line.
- Severe bleeding, or bleeding that doesn’t stop within five minutes.
- Bleeding from nose, mouth, rectum, coughing up blood, or blood in urine.
- Choking, difficulty breathing, or nonstop coughing and gagging.
- Inability to urinate or pass feces (stool), or obvious pain associated with urinating or passing stool.
- Injuries to your pet’s eye(s).
- You suspect or know your pet has eaten something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.).
- Seizures and/or staggering.
- Fractured bones, severe lameness, or inability to move leg(s).
- Obvious signs of pain or extreme anxiety.
- Heat stress or heatstroke.
- Severe vomiting or diarrhea – more than two episodes in a 24-hour period, or either of these combined with obvious illness or any of the other problems listed here.
- Refusal to drink for 24 hours or more.
My pet is in critical condition, what should I do?
Calling in advance can help our team be prepared for your arrival.
If you believe your pet is in critical condition and needs immediate care, please call, and come to the hospital right away. When you arrive, please call us or follow specific guidance on the signs in the parking when you arrive.
What are the COVID-19 protocols at PESCM?
The health and safety of our mutual clients and our teams is always a top priority for Ethos Veterinary Health. In light of the developments around COVID-19, we are sharing the guidelines below with our clients, and we would like to make you aware. Thank you for your understanding and cooperation.
You can always find our latest information about our response to COVID-19 on our blog. We will continue to provide updates as the situation evolves. Please check back for updates.
For more information on COVID-19, visit the U.S. Centers for Disease Control and Prevention (CDC) website.
- Wash your hands with soap and water prior to visiting our hospital.
- Use provided hand sanitizer upon arriving and leaving.
- Avoid touching your eyes, nose, and mouth.
- Cover your mouth and nose if you cough or sneeze, using a tissue or the inside of your elbow.
- Keep a safe social distance (6 feet) between yourself and others when possible.
- Avoid shaking hands.
If you are experiencing symptoms of coronavirus disease, i.e. have fever, cough, or shortness of breath, it is critical that you to contact us to discuss your appointment or emergency visit, so that we can discuss how to best proceed. Upon speaking, we may ask you to find someone else to bring your pet to our hospital to receive care.
What is a board certified specialist?
Please read our blog on ‘What is a Board Certified Specialist’ for more information.
A board certified specialist is an individual with a DVM/VMD and the letters DACV… plus the initials of the area of their study, following their name. To receive board certification they must complete all of the following educational requirements:
- Receive an undergraduate degree.
- Complete four years of veterinary school.
- Receive advanced training during a one-year internship program.
- Participate in a three-year residency program completing specific training and caseload requirements under the supervision of other board-certified individuals.
- Conduct research and publish in scientific journals.
Following this training, candidates must submit a credentials application then pass a rigorous examination evaluating knowledge and training in the specific area of specialization.
Once all credentials have been met, and the individual passes the exam, the status of board-certified specialist is granted.
Do I need a referral to see a specialist?
We always welcome pet owners seeking advanced medical care for their pet, but we do encourage you to speak with your family veterinarian. Whether a brief outpatient visit or an extended hospital stay, we will keep your family veterinarian updated on your pet’s condition and progress. Communication between all parties is the best recipe for success.